Privacy Policy
Website: https://termitepipesystem.com/
1. Introduction
Welcome to Termite Pipe System (TPS). We respect your privacy and are committed to protecting the personal information you share with us through our website, contact forms, telephone calls, WhatsApp messages, and other communication channels.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit https://termitepipesystem.com/ or contact us regarding our anti-termite reticulation piping systems, installation services, quotations, and related enquiries.
By using our website or submitting your information to us, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you interact with our website or services.
A. Personal Information
When you submit an enquiry, request a callback, or contact us, we may collect:
Full name
Phone number and WhatsApp number
Email address
Property or project location
Construction stage and property type
Details about your termite piping requirements
Any other information you voluntarily provide through our forms or communications
Please avoid sharing sensitive personal information unless it is necessary for your enquiry.
B. Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, depending on our website configuration and the services we use. This may include:
IP address
Browser type and version
Device and operating system information
Pages visited and time spent on the website
Referring website or source
Website performance and diagnostic information
C. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain website functionality, understand visitor behaviour, improve performance, and measure marketing effectiveness.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required, we will seek consent before using cookies or similar technologies that require it.
3. How We Use Your Information
Termite Pipe System may use the information collected for the following purposes:
To respond to enquiries and callback requests.
To provide information about termite pipe systems and installation processes.
To prepare quotations and discuss project requirements.
To coordinate site inspections, installation appointments, and service follow-ups.
To communicate through phone, email, WhatsApp, or other requested channels.
To improve our website, customer experience, and service delivery.
To analyse website traffic and performance.
To prevent spam, fraudulent activity, unauthorised access, and misuse of our website.
To maintain business records and comply with applicable legal obligations.
To send service updates, offers, or promotional communications where permitted by law and applicable consent requirements.
We will use personal information for the purposes described in this policy or for other purposes disclosed to you at the time of collection, as permitted by applicable law.
4. Legal Basis for Processing Information
We process personal information where permitted by applicable law, including when:
You voluntarily provide information for an enquiry or service request.
Processing is necessary to respond to your request or take steps related to a potential service arrangement.
You provide consent for a specific purpose where consent is required.
Processing is necessary to meet applicable legal obligations or other legally permitted purposes.
Where processing relies on consent, you may withdraw your consent subject to applicable law. Withdrawal does not affect processing lawfully carried out before the withdrawal.
5. Sharing and Disclosure of Information
We do not sell your personal information to third parties.
We may share relevant information with the following categories of recipients when reasonably necessary:
Service providers: Website hosting, website maintenance, security, analytics, email, and technical support providers.
Communication providers: Telephone, email, WhatsApp, and messaging platforms used to respond to your requests.
Authorised personnel and service partners: Individuals or businesses involved in responding to enquiries, preparing quotations, coordinating site visits, or delivering requested services.
Professional advisers: Legal, accounting, or compliance advisers where necessary.
Government and regulatory authorities: Where disclosure is required by law, a court order, or a valid legal process.
We expect third parties handling information on our behalf to use it only for authorised purposes and to apply appropriate safeguards, subject to their applicable obligations.
6. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including WhatsApp, social media platforms, mapping services, and external resources.
If you click an external link or communicate through a third-party platform, your information may be processed according to that provider’s own privacy policy and terms.
Termite Pipe System does not control the privacy practices of third-party websites. We encourage you to review their privacy policies before sharing personal information with them.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.
Depending on our website configuration, these measures may include access controls, security monitoring, website protection tools, and secure communication practices.
However, no website or method of electronic transmission can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including responding to enquiries, managing service relationships, maintaining business records, resolving disputes, and complying with applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable law and legitimate record-retention requirements.
9. Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
Request information about the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where applicable.
Withdraw consent for processing where consent is the applicable basis.
Opt out of promotional communications.
Raise a concern or submit a privacy-related complaint.
To exercise these rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing a request.
We will handle requests in accordance with applicable legal requirements and explain if a request cannot be fulfilled in full.
10. Children’s Privacy
Our website and services are intended primarily for individuals seeking information about property construction and termite piping services.
We do not knowingly collect children’s personal data for purposes that are not permitted by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
11. Third-Party Analytics and Advertising
We may use analytics, advertising, or website measurement tools, such as Google Analytics or similar services, if enabled on our website.
These tools may collect technical information about website visits, interactions, and traffic sources. Their operation depends on the services configured on the website and your applicable privacy choices.
Where required, we will obtain consent for relevant tracking technologies and provide appropriate information about their use.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technologies, or applicable legal requirements.
Any revised policy will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or wish to raise a concern regarding your personal information, please contact us.
Business Name: Termite Pipe System (TPS)
Website: https://termitepipesystem.com/
Email: solutions@termitepipesystem.com
Phone: +91 8062177105
Contact Page: https://termitepipesystem.com/contact-us/
Please include “Privacy Policy Request” in the subject line of your email so that we can identify and direct your request appropriately.
14. Applicable Law
This Privacy Policy is intended to be interpreted in accordance with the laws applicable in India, subject to any mandatory legal requirements that apply to the processing of personal information.
We aim to handle personal information responsibly and in accordance with applicable privacy and data protection requirements, including the Digital Personal Data Protection Act, 2023, and its applicable rules and commencement provisions.
Thank you for trusting Termite Pipe System. We value your privacy and are committed to handling your information responsibly.